Privacy Policy

1. Who we are

Aletheia Technologies Limited ("Aletheia", "we", "us") is a software and enterprise technology company headquartered in Lusaka, Zambia. This policy explains how we handle personal information collected through our website and in the course of providing our services.

2. Information we collect

We collect information you give us directly, such as your name, company, email address, phone number, and any details you include when you contact us or request a quote.

We also collect limited technical information automatically, such as your IP address, browser type, pages visited, and referring pages, to help us understand how the site is used and to keep it secure.

3. How we use your information

We use your information to respond to your enquiries, provide and improve our services, prepare quotations and proposals, communicate with you about your project, and meet our legal and regulatory obligations. We do not sell your personal information.

4. Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences and measure site performance. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

5. Sharing and disclosure

We share personal information only where necessary: with trusted service providers who help us operate our business under confidentiality obligations, with technology partners where required to deliver a solution you have requested, and where required by law or to protect our legal rights. We require anyone who handles data on our behalf to protect it.

6. Data security

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No system is completely secure, but we work to safeguard your data and to limit access to those who need it.

7. Data retention

We keep personal information only for as long as needed to fulfil the purposes described in this policy, to maintain our business records, and to meet legal requirements. When it is no longer needed, we securely delete or anonymise it.

8. Your rights

In line with the Data Protection Act No. 3 of 2021 of Zambia, you have the right to access the personal information we hold about you, to request correction or deletion, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details below.

9. International transfers

Some of the tools we use to run our business may store or process data outside Zambia. Where this happens, we take steps to ensure your information continues to receive an appropriate level of protection.

10. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown below.

12. Contact us

If you have questions about this policy or how we handle your information, contact us at info@aletheiatech.solutions or by phone on +260 979 048 610. Aletheia Technologies Limited, Lusaka, Zambia.